Frequently Asked Questions (FAQ)

MateAura.com is a social networking platform that allows users to interact with AI-generated profiles, images, and videos (Auras). The platform is designed solely for general entertainment, creative interaction, and storytelling with fictional AI characters.

No, all Auras (AI-generated profiles) are fictional and do not represent real people, identities, or likenesses. All imagery is computer-generated or illustrated for creative purposes only.

You must be at least 16 years old to use MateAura.com. If you are between the ages of 16 and 18, you must obtain permission from a parent or guardian.

Absolutely not. The platform does not facilitate or simulate romantic, intimate, or adult-oriented interactions. All features are designed solely for general entertainment, creative interaction, and storytelling.

All Aura content (including AI-generated images and future video content) is reviewed and approved by human moderators before publication to ensure it complies with our safety and content policies, and excludes any sexually suggestive, explicit, or otherwise prohibited content.

Violation of these rules may result in account suspension or termination. Any attempt to bypass our content filters or to prompt AI to generate content that violates these Terms is strictly forbidden.

If you have any questions or concerns, please contact us at: [email protected].

Tokens are used to chat with Auras. Each message costs approximately 2,500 tokens. You receive tokens with your subscription or can purchase token packs separately. Unused tokens don't expire and carry over.

Basic and Standard plans give access to all regular Auras. Pro and Premium plans unlock Pro Auras with enhanced AI capabilities, plus additional benefits like free HD downloads and priority support.

Pro Auras are premium AI companions with enhanced conversational abilities and unique personalities. They're available to Pro and Premium subscribers, with a limited trial for free users.

Yes! You can save Aura photos to your device. Standard downloads are free. HD downloads cost tokens but are free for Pro and Premium subscribers.

Subscriptions are managed through Apple App Store or Google Play Store. Go to your device's subscription settings to modify or cancel your plan.

Yes, your conversations and data are private and encrypted. We don't share personal information with third parties. See our Privacy Policy for details.